1. Operator
This website is operated by JEEL Wekeza s.r.o. If you need help with an order, delivery issue, file defect, duplicate payment, or complaint, contact us at sharkhumanalliance@gmail.com.
Legal & support
Terms & Purchase Conditions
These terms explain how ordering, delivery, support, complaints and refund handling work for Shark Human Alliance certificates. This page is meant to make the purchase process clearer and more trustworthy.
Last updated: March 27, 2026
2. What is being sold
The website sells digital, personalized certificates and related digital assets within the Shark Human Alliance project. Unless explicitly stated otherwise on the product page, the product is delivered digitally and no physical framed certificate is shipped.
3. How ordering works
To place an order, choose a certificate tier, enter the requested details, and complete payment through the checkout flow. The order is treated as placed once payment is successfully confirmed.
4. Delivery and access
Certificates are generated digitally after successful payment. If an email address is provided, delivery details may also be sent by email. If no email address is provided, the certificate should be downloaded immediately from the success page because the link may not be stored for later retrieval.
5. Complaints and technical issues
If the delivered file is defective, the certificate cannot be downloaded, the wrong tier is generated, or another technical or payment-related issue occurs, contact support without unnecessary delay and include the order details if available. We will review the issue and propose a practical resolution, such as re-delivery, correction, replacement, or another appropriate remedy.
6. Refunds and corrections
Because the product is a personalized digital item, refund and correction requests are handled individually based on the specific issue. If there is a duplicate charge, technical delivery failure, or a defect caused on our side, contact us and we will review the request promptly. If the certificate contains a mistake caused by submitted input data, we still encourage you to contact us and we will try to help.
7. Contact
For support, complaint handling, or purchase questions, contact sharkhumanalliance@gmail.com.